dbkk Privacy Policy — How We Handle Your Personal Data
We take your privacy seriously. This policy explains exactly what data dbkk collects, why we collect it, and how we keep it safe.
This Privacy Policy describes how dbkk ("we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your") who access or use the dbkk platform at dbkk.vu. It applies to all services we provide, including cricket betting, live casino games, slots, crash games, and all account management features. By creating an account or using the platform in any way, you acknowledge that you have read and understood this Privacy Policy.
We are committed to handling your personal information with care and transparency. We collect only what is necessary to operate the platform, process transactions, verify identities, and keep your account secure. We do not sell your data to third parties, and we do not use it for any purpose beyond what is described in this policy.
Privacy at a Glance
What We Collect
Registration details, payment info, device data, and gaming activity logs.
How We Protect It
SSL encryption, hashed passwords, access controls, and active monitoring on all data stores.
No Data Sales
We never sell, rent, or trade your personal data to third-party advertisers or data brokers.
Your Rights
You may access, correct, or request deletion of your personal data at any time by contacting support.
Data Deletion
Account data is retained for the legally required period after closure. You can request deletion of non-mandatory data at any time.
1. Information We Collect
dbkk collects personal data in two categories: information you provide directly to us, and information we collect automatically as you use the platform. We do not collect more data than is necessary for the purposes described in this policy.
Information You Provide Directly
The following personal data is collected at the time of registration or during your ongoing use of the platform:
- Identity DataFull name, date of birth, mobile number, and any KYC documents (e.g. national ID) submitted for age or identity verification.
- Account DataUsername, hashed password, account preferences, responsible gaming settings, and communication preferences.
- Financial DatabKash / Nagad / Rocket / bank account numbers associated with your deposits and withdrawals. We store only the reference identifiers — not full wallet credentials or PINs.
- Transaction RecordsDeposit and withdrawal history, amounts, timestamps, and payment provider references. These records are retained for financial compliance purposes.
Information Collected Automatically
When you access dbkk via a browser or mobile device, our systems automatically log the following technical data:
- Device & BrowserDevice type, operating system version, browser type and version, screen resolution, and language settings.
- Usage DataPages visited, time spent on each section, games launched, bets placed, and in-session navigation patterns. This data is used for platform improvement and fraud detection.
- IP Address & LocationYour IP address and approximate geographic location (country and city level only). This is used for eligibility checks and fraud prevention. We do not track precise GPS coordinates.
2. How We Use Your Information
dbkk uses your personal data only for the purposes listed below. We process your data on the legal basis of contractual necessity (to provide the gaming service you signed up for), legitimate interest (to protect the platform and other users), and legal obligation (to comply with applicable anti-money laundering and age verification requirements).
- Account Management: to create, maintain, and secure your account; to process login requests; to manage responsible gaming limits and self-exclusion settings you have configured.
- Transaction Processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh banks; to generate transaction records; to investigate and resolve any payment disputes.
- Identity Verification (KYC): to verify that you are aged 21 or above, that the identity details provided are accurate, and that the payment method belongs to you. KYC is a legal requirement for online gaming platforms.
- Platform Security and Fraud Prevention: to detect and prevent cheating, match-fixing, bot activity, multiple-account abuse, and money laundering. Automated pattern analysis of gameplay and transaction data is conducted on an ongoing basis.
- Customer Support: to respond to your support enquiries, complaints, and disputes; to maintain a record of support interactions for quality and compliance purposes; to resolve issues related to your account or transactions.
- Platform Improvement: to analyse aggregated, anonymised usage data to improve navigation, game loading speeds, payment flows, and other features. No individual user is identified in this aggregated analysis.
3. How We Share Your Information
dbkk does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only with the categories of recipients listed below, and only to the extent strictly necessary for the stated purpose.
- Payment Providers: transaction data (amount, reference, timestamp, and your registered wallet number) is shared with bKash, Nagad, Rocket, Upay, and the relevant bank solely to process your deposit or withdrawal. These providers operate under their own privacy policies.
- Game Providers: aggregated session data (game launched, bet size, outcome) is shared with providers such as Pragmatic Play, Evolution Gaming, and Spribe to enable game functionality, RTP auditing, and fair-play certification. No directly identifying personal data (name, mobile number) is shared with game providers.
- Legal and Regulatory Authorities: we will disclose personal data to law enforcement, financial regulators, or other government bodies when required to do so by a valid legal order, court order, or applicable regulation. We will inform you of such a disclosure where we are legally permitted to do so.
- Anti-Fraud and AML Services: anonymised or pseudonymised transaction and behavioural data may be shared with third-party fraud detection services to protect the platform and its users from financial crime. This data is processed under strict data processing agreements.
4. Cookies and Tracking Technologies
dbkk uses cookies and similar local storage technologies to make the platform function correctly and to analyse usage patterns. We do not use third-party advertising cookies. The cookies we set fall into three categories:
Cookie Types We Use
- Strictly NecessarySession authentication, CSRF protection, language preference, and responsible gaming state. Cannot be disabled without breaking core platform functionality.
- Performance / AnalyticsAnonymised page-visit counts, load times, error rates, and game session durations. Used solely to improve the platform. No personally identifiable information is stored in these cookies.
- FunctionalitySaved game preferences, display settings, and last-visited category. These improve your experience on repeat visits but are not required for core functionality.
You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging into your account. Disabling performance or functionality cookies will not affect your ability to use the platform but may reduce personalisation features.
5. Data Security
dbkk implements technical and organisational security measures proportionate to the sensitivity of the data we hold. These measures include SSL/TLS encryption on all data in transit between your browser and our servers, bcrypt hashing for all stored passwords, role-based access controls limiting which internal staff can access personal data, and automated anomaly detection that flags unusual account or transaction activity for manual review.
While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that affects your personal data, we will notify you as required by applicable regulations and take immediate steps to contain the breach and prevent recurrence.
6. Data Retention
dbkk retains your personal data for as long as necessary to fulfil the purposes described in this policy and to meet our legal obligations. The following retention periods apply:
- Active Account Data: retained for the full duration of your account being open and active. This includes identity data, financial records, and gaming history, which are necessary to operate your account and resolve any disputes.
- Post-Closure Financial Records: transaction records and KYC documents are retained for a minimum of 5 years after account closure. This is required for anti-money laundering compliance and financial audit purposes.
- Non-Mandatory Data: anonymised analytics data and functionality cookies are retained for up to 24 months from the date of collection, after which they are automatically deleted or anonymised beyond re-identification.
7. Your Rights and Choices
You have the following rights regarding your personal data held by dbkk. To exercise any of these rights, contact our support team via in-platform live chat or at [email protected]. We will respond to all verifiable requests within 30 calendar days.
- Right of Access: you may request a copy of all personal data we hold about you. We will provide this in a commonly used electronic format within 30 days of a verified request.
- Right to Rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For identity data corrections you may be required to resubmit KYC documentation.
- Right to Erasure: you may request deletion of personal data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Data that must be retained for AML compliance or financial auditing cannot be deleted before the mandatory retention period expires.
- Right to Restriction: you may ask us to restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute you have raised about the accuracy of data we hold.
- Right to Object: you may object to the processing of your personal data where we rely on legitimate interest as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
We may ask you to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person. There is no fee for exercising your rights under this policy, unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee.
8. Children and Minors
dbkk is an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Registration on the platform requires confirmation that you are 21 years of age or older. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data and close the associated account without delay. Age verification documents may be requested at any stage to confirm eligibility.
9. Changes to This Policy and Contact
dbkk may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will notify registered users via the platform or by email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbkk handles your personal data, please contact our support team. We are available 24/7 Bangladesh Standard Time (BST, UTC+6) and aim to respond to all privacy-related queries within 48 hours.
Ready to Play at dbkk?
Your data is protected. Your account is secured with SSL encryption. Join thousands of Bangladesh players who trust dbkk for cricket betting and live casino gaming.
Login to My Account Visit FAQ About Us